CLINIC WHATSAPP AI
Clinic WhatsApp AI that books patients and cuts no-shows
Patients message your clinic for appointments, timings and fees all day. 24Recept's WhatsApp AI answers instantly, books the right doctor, sends reminders and lets your front desk focus on patients in the clinic.
What is a clinic WhatsApp AI bot?
A clinic WhatsApp AI bot is an automated receptionist on your clinic's WhatsApp number. It answers patient questions about doctors, timings and fees, books appointments based on each doctor's real availability, sends reminders to reduce no-shows, and passes urgent or complex messages to your staff — 24 hours a day.
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THE PROBLEM
Why clinics need WhatsApp AI
Front desk overloaded
Phones ringing, patients waiting and WhatsApp messages piling up — something always gets missed.No-shows waste doctor time
Patients forget appointments. Every empty slot is lost revenue.Bookings stop after hours
Patients want to book at night. If nobody replies, they call another clinic in the morning.HOW IT WORKS
How clinic WhatsApp AI works
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1
Add doctors, services and timings
Set each doctor's working hours, services and holidays once.
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2
Connect your clinic's WhatsApp
Link your WhatsApp Business number through Meta's official platform in minutes.
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3
Turn on healthcare workflows
Templates for doctor appointments, lab tests, urgent callbacks, reports and insurance queries.
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4
Patients book, you get reminders sent
Appointments go into your calendar and patients get WhatsApp, SMS or email reminders automatically.
USE CASES
Ready-made healthcare WhatsApp workflows
Doctor appointment
Patient name and age, department or doctor, main reason, preferred date and in-person or video visit.
Lab test booking
Test or package, home sample collection, address and preferred date.
Urgent callback
Collects the concern and phone number for a fast call back — and always advises calling emergency services in an emergency.
Reports & records
Requests for test reports, prescriptions or discharge papers routed to your records team.
Insurance & billing
Insurance provider, policy number and question passed to your billing desk.
LEAD DETAILS
What the AI collects for your front desk
- Patient name & age
- Phone number
- Doctor or department
- Reason for visit
- Preferred date & time
- In-person or video
- Lab test & home collection
- Insurance details
FEATURES
Why clinics choose 24Recept
Reminders that reduce no-shows
Automatic WhatsApp, SMS and email reminders before every appointment.
Per-doctor schedules
Each doctor has their own hours and services, so patients only see real free slots.
Safe for medical use
The AI never diagnoses. Urgent messages go to your team with an emergency-number reminder.
Patient portal
Patients can view and manage their own bookings online.
AI answers calls too
The AI voice agent can answer incoming calls when the front desk is busy.
Google Calendar sync
Doctors see new appointments in their own Google Calendar.
FAQ
Clinic WhatsApp AI — frequently asked questions
Can a WhatsApp bot book appointments for my clinic?
Yes. 24Recept's clinic WhatsApp AI checks each doctor's real availability, books the appointment and sends the patient a confirmation and reminders.
Does the AI give medical advice?
No. The AI only shares your clinic's information — doctors, timings, services and fees — and books appointments. It does not diagnose. For urgent concerns it collects details for your team and tells the patient to call emergency services in an emergency.
Can it reduce patient no-shows?
Yes. Automatic reminders on WhatsApp, SMS and email before each appointment help patients remember to come.
Is it suitable for dental clinics and multi-doctor practices?
Yes. You can add multiple doctors with their own working hours and services. Dental, skin, physiotherapy, eye and general clinics all use it.
Can patients book lab tests on WhatsApp?
Yes. The lab test workflow collects the test or package, home collection preference, address and preferred date.
Will my receptionist still be able to reply?
Yes. All chats appear in the shared inbox and your staff can take over any conversation.
Is patient data secure?
Each clinic's data is kept separate, WhatsApp access tokens are stored encrypted and only team members you allow can see conversations.
Related solutions
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